At Your New Reflection, I understand that contacting a counsellor is a personal and often vulnerable step. Protecting your privacy is extremely important to me. This Privacy Policy explains what personal information I collect, why I collect it, how it is stored, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using this website or contacting me, you agree to the collection and use of information in accordance with this policy.

Business Name: Your New Reflection Business Type: Sole Trader Practitioner: Kate Rogers Professional Membership: NCPS Accredited Registrant Services: • Counselling • Clinical Hypnotherapy • NLP Appointments are available: • Face-to-face in Brighton & Hove and Shoreham by Sea • Online via Google Meet Email: kate@yournewreflection.com

Depending on how you contact or work with me, I may collect: Website enquiries: • Your name • Email address • Telephone number (if provided) • Information you include in your enquiry Therapy clients If you become a client I may collect: • Personal details • Emergency contact details • GP details (where appropriate) • Relevant health information • Assessment information • Session notes • Appointment history • Payment records I only collect information necessary to provide safe, ethical and professional therapy.

Information may be collected when you: • Complete the website contact form • Email me • Telephone me • Arrange an appointment • Attend therapy sessions • Complete assessment forms • Provide information during counselling sessions

Your information is collected so I can: • Respond to your enquiry • Arrange appointments • Deliver counselling and hypnotherapy safely • Maintain accurate clinical records • Meet legal and professional obligations • Issue invoices where required

Under UK GDPR I process your information under one or more of the following lawful bases: Contract: To provide the counselling or hypnotherapy services you have requested. Legitimate Interests: To manage appointments and maintain appropriate clinical records. Legal Obligation: Where I am required by law to retain information. Special Category Data: Health information is processed because it is necessary for the provision of health care and counselling services.

Everything discussed during therapy is treated as confidential. However, confidentiality may be broken where: • there is a serious risk of harm to yourself or another person • there are safeguarding concerns involving a child or vulnerable adult • disclosure is required by law • a court orders disclosure Where possible, I will discuss this with you before sharing information.

Electronic records are stored on a password-protected computer. Reasonable technical and organisational measures are taken to protect your information from unauthorised access, loss or misuse.

Client records are retained for: Seven years after therapy has ended. After this period they will be securely deleted unless there is a legal reason to retain them longer

Online appointments are provided using Google Meet. Although reasonable steps are taken to protect your privacy, no online platform can guarantee absolute security. Clients are encouraged to attend online sessions in a private environment.

Payments are made by bank transfer. Financial records are retained where required for accounting and legal purposes.

This website uses cookies to improve your experience. Cookies may also be used to understand website performance through Google Analytics. You can manage cookie preferences through your browser settings or the website cookie banner.

This website may use Google Analytics to understand how visitors use the website. Information collected is anonymised where possible and is used only to improve the website and user experience

Your information will never be sold. Information will only be shared where: • you have given consent • it is necessary to protect someone from serious harm • I am legally required to do so

You have the right to: • request access to your personal information • request correction of inaccurate information • request deletion where applicable • restrict processing • object to certain processing • withdraw consent where consent is relied upon Some rights may be limited where professional record keeping or legal obligations apply

If you have concerns about how your personal information has been handled, please contact: kate@yournewreflection.com If you remain dissatisfied you may complain to the Information Commissioner's Office (ICO). https://ico.org.uk

This Privacy Policy may be updated from time to time. The latest version will always be available on this website.

Your New Reflection Kate Rogers NCPS Accredited Registrant kate@yournewreflection.com